Our Guarantee

At MTL Custom Jewelry, we understand the sentiment and investment behind each piece of jewelry you acquire from us. That's why we stand behind our craftsmanship with a robust guarantee.

Every jewelry item you purchase from us is backed by a comprehensive 3-month guarantee, ensuring your peace of mind and satisfaction. This guarantee covers normal wear and tear that may occur during regular usage of the jewelry item. We believe that jewelry is meant to be worn and cherished, and our guarantee reflects our commitment to supporting you through your journey with our pieces.

As part of our guarantee, we offer free repairs for any issues arising from normal wear of the jewelry within the specified 3-month period. Our skilled artisans and craftsmen will meticulously attend to your piece, ensuring that it is restored to its original beauty and functionality.

However, it's important to note that our guarantee does not extend to damages resulting from abusive or intentional misuse of the jewelry item. We define abusive damage as any harm caused by actions beyond the intended use of the jewelry, including but not limited to accidental breakage, improper handling, or exposure to harsh conditions. When assessing an item for warranty coverage, we meticulously examine its condition to determine if any abuse has occurred. As part of our commitment to quality assurance, we reserve the right to assess whether the warranty remains valid based on our findings. This allows us to uphold the integrity of our warranty agreements and ensure fairness to all parties involved.

While we strive to ensure the highest quality standards in every piece we create, we also believe in fostering a transparent and fair relationship with our customers. By upholding these principles, we maintain the integrity of our brand and the trust you place in us.

At MTL Custom Jewelry, we are committed to your satisfaction and the longevity of your jewelry investment.

In case of a defect, please contact us at info@mtlcustomjewelry.com. Include pictures of the jewelry piece with proof of purchase, explain the problem in details and  and we will try our best to solve your issue.