CUSTOM PROJECTS

All you need to know about our process, timelines and delivery expectations.

💍 Browse our collection

Whether it's a ring, a bracelet, a necklace, a wedding ring or even a jewel we don't have on our website, we can work on any type of jewel you have in mind.

Simply find a product we will work from or base ourselves on for your custom project.

START HERE DAY 0 - FIND YOUR BASE JEWEL

📲 Get in touch

Give us a call (438) 522-5560, send us a message on the contact page or using the Messenger live chat at the bottom left of the screen so we can kick things off.

We try to respond to every message as soon as they come in, but you can expect to hear back within a maximum of 24h.

START HERE DAY 1 - WE DISCUSS YOUR CUSTOM JEWELRY PROJECT

☝️ Take your measurements

In order to ensure your jewel fits you perfectly, we need to have the exact measurements of your finger, wrist or the length of the chain you would like.

Not sure how? Just ask us and we will guide you. You can also have a look at our Sizing Guide by clicking the button below.

START HERE DAY 2 - WE TAKE YOUR MEASUREMENTS

Quote and timeline expectations

Based on how much gold, diamonds or other materials will be required and how much labor will be needed to realise your project, we get back to you with a price and an idea of how long the project will take.

A deposit will be required to start the project. We will send you an invoice by email including all the necessary information to get started.

DAY 2 - WE QUOTE THE PROJECT

🔥 PROJECT KICK OFF

Once everything is discussed and approved on your side, we get started on the project. We take your base jewel and start the customizations. Added materials, engravings, resizing, etc.

This part of the project takes around 3 to 7 days based on the complexity of the customizations. At this point in time, we will be able to confirm the date of completion with you.

DAY 3 - WE KICK THINGS OFF ON OUR SIDE

🌟 THE RESULT & DELIVERY

The Project is completed! We send you a photo of the realisation to get you excited and we ship the jewel via Canada Post with Tracking Number.

You will receive an email with the tracking number as soon as it's shipped! We also offer in-store pick up if you're too excited and can't wait! (believe us, you're not alone)

DAY 7 - 10 - WE SHOW YOU THE RESULT

🙌 YOU RECEIVE YOUR JEWEL!

Local shipping takes from 1 to a maximum of 9 business days based on the priority of the service you selected and where you are located. The average delivery time is around 3 days.

All items are shipped from our Montreal locals.

SATISFACTION GUARANTEE - Client satisfaction is our #1 priority. If for any reason there are some adjustments to be made to the jewel, give us a call and we will take care of it, guaranteed.

START HERE DAY 8 - 14 - YOU RECEIVE YOUR BRAND NEW JEWEL!

Ready to get Started?


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