Frequently Asked Questions

Below FAQ are some common concerns of our clients before purchasing our products.
If you have other questions, please just send it to mtlcustomjewelry@gmail.com

Once you have found the item you wish to purchase, click on the “ADD TO CART” button. Follow the instructions through the ordering process to complete your purchase. The transaction will not be transmitted until the process is complete and you have provided your credit card information or payment method. You can also order by phone by calling Customer Service at (438) 522-5560

Get in touch with us, we will discuss the preferences and the budget. Once agreed, you will need to make a 50% deposit before your project gets started.

Contact us, most likely we will be able to ship it to you within a week.

Canada Post or UPS with Tracking Number.

Yes, for all orders over $500.

Contact us as soon as possible, if tte product is not shipped yet, we will be able to change your order.

Yes, if the item is still new.

Yes. We have a referral program coming soon. Contact us for more details.

It can vary from 1 week to a maximum of 3 weeks.

Yes, get in contact with us before you place an order.

Get in Touch.

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