Frequently Asked Questions

Below FAQ are some common concerns of our clients before purchasing our products.
If you have other questions, please send it to info@mtlcustomjewelry.com

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What materials are your jewels made of?

🥇 All our Gold pieces are made of 100% Solid Gold. None are simply plated or filled. Real gold lasts. It will not oxidize or discolor, so you can wear our jewels every day & every night.

At MTL Custom Jewelry, we understand the sentiment and investment behind each piece of jewelry you acquire from us. That's why we stand behind our craftsmanship with a robust guarantee.

Every jewelry item you purchase from us is backed by a comprehensive 3-month guarantee, ensuring your peace of mind and satisfaction. This guarantee covers normal wear and tear that may occur during regular usage of the jewelry item. We believe that jewelry is meant to be worn and cherished, and our guarantee reflects our commitment to supporting you through your journey with our pieces.

Learn more by visiting our guarantee page.

Once you have found the item you wish to purchase, click on the “ADD TO CART” button. Follow the instructions through the ordering process to complete your purchase. The transaction will not be transmitted until the process is complete and you have provided your credit card information or payment method. You can also order by phone by calling Customer Service at (450)-332-5570

Get in touch with us, we will discuss your preferences and the budget. Once agreed, you will need to make a 50% deposit before your project gets started.

Contact us, most likely we will be able to ship it to you within a week.

Canada Post or UPS with Tracking Number.

Yes, for all orders under $500.

Contact us as soon as possible, if the product is not shipped yet, we will be able to change your order.

Yes, if the item is still new.

Yes. We have a referral program coming soon. Contact us for more details.

It can vary from 1 week to a maximum of 2 weeks.

Yes, get in contact with us before you place an order.