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Frequently Asked Questions
Below FAQ are some common concerns of our clients before purchasing our products.
If you have other questions, please just send it to info@mtlcustomjewelry.com
How can I place an order?
Once you have found the item you wish to purchase, click on the “ADD TO CART” button. Follow the instructions through the ordering process to complete your purchase. The transaction will not be transmitted until the process is complete and you have provided your credit card information or payment method. You can also order by phone by calling Customer Service at (450)-332-5570
How can I get my own custom piece?
Get in touch with us, we will discuss the preferences and the budget. Once agreed, you will need to make a 50% deposit before your project gets started.
I want to get a product but it is out of stock. What can I do?
Contact us, most likely we will be able to ship it to you within a week.
How do you deliver the product?
Canada Post or UPS with Tracking Number.
Are there shipping fees?
Yes, for all orders over $500.
Can I change or cancel my order after it has been submitted?
Contact us as soon as possible, if tte product is not shipped yet, we will be able to change your order.
Can I return my order?
Yes, if the item is still new.
Can I get cash back if I refer a friend?
Yes. We have a referral program coming soon. Contact us for more details.
How long does it take to get my custom piece?
It can vary from 1 week to a maximum of 3 weeks.
Can I pick up my order?
Yes, get in contact with us before you place an order.